Talk to a person.
No contact form and no ticket number. Three mailboxes, each read by a person. Pick the one closest to your question.
Some questions already have an answer you can read, or a setting you can change yourself, without waiting for a reply.
Write to us
- General and support
- support@withkyn.com
Use this for anything about your account or your captures, and for study groups, teams, or education rollouts that need more than Circle's seats.
- Privacy and your data
- privacy@withkyn.com
Use this to ask for a copy of your data, to object to how we use it, or to exercise any other data right. We answer these within one calendar month.
- Legal and terms
- legal@withkyn.com
Use this for anything about the Terms, a copyright or takedown notice, or a formal legal notice.
A person reads every message, and most replies go out within two working days.
Answers you can get right now
- Help articles
Short answers on captures, plans, billing, cancelling, and fixing a capture that failed.
- Pricing and plans
Capture limits, VAT, refunds, changing plans, and what happens when you reach your limit.
- Cookies and analytics
Every cookie we set, and a switch that turns the optional ones off for this browser.
- Privacy Policy
What we collect, who processes it, how long we keep it, and your rights over it.
- Terms of Service
The terms your use of kyn brain runs under.
- Your account settings
Cancel a plan, unsubscribe from emails, or delete your account and everything in it. You will need to be signed in.
Anything else
We do not run a phone line or a live chat. If your question does not fit any of the above, send it to support@withkyn.com and we will make sure it reaches the right place.