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How captures, plans, and billing work, and what to do when something does not. Short articles, no ticket required.

Getting started

Getting started with kyn brain
Paste a YouTube link, let kyn draft the takeaways, and turn what matters into notes and actions. Your first capture, step by step.
What counts as a capture
One video turned into notes is one capture. What uses a capture, what never does, how monthly limits work, and what happens when you reach yours.

Fix a capture that failed
What to do when a video will not process: link problems, missing captions, rate limits, retrying, and telling transcript failures from note failures.
Video length limits and the long-form unlock
Each plan handles videos up to a set length. How the caps work, what the long-form unlock covers, and the six hour ceiling on any single video.

Plans and pricing at a glance
What Free, Pro, Pro Max, and Circle include, what each costs in GBP with VAT included, and how one-off boosts top up any plan.
Manage billing, payment details, and receipts
Where to upgrade, change plans, update your card, and find invoices, and what happens if a payment does not go through.
Cancel your subscription
How to cancel from Settings, when it takes effect, what you keep until the period ends, and how refunds work for plans and boosts.
Circle plans: seats, invites, and the shared pool
How a Circle owner invites and removes members, how the pooled capture quota works, and what happens when someone leaves a seat.

Connect or disconnect your YouTube account
You do not need to connect YouTube to capture videos. What the optional connection is for, how to set it up, and how to fix connection errors.
Export your data or delete your account
How to permanently delete your account from Settings, what is removed, and how to request a copy of your data before you go.

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